Warranty and Returns

Returns

All sales are final. Unused merchandise may be returned within 10 days from purchase date for store credit. Store credit is valid 1 year from the date of issuance. If you have a collar or lead you would like to return, please contact us to arrange the return and store credit issuance.

Warranty

Your Lovepup collar and lead is covered for one year after purchase if a manufacturer’s defect is detected. Normal wear and tear is not covered under the Lovepup Warranty. If your collar or lead is damaged or broken, here’s what to do:

1)   Fill out the form below to receive a pre-stamped envelope.

2)   Once you’ve received your envelope, insert the damaged collar or lead along with your name, address, and phone number.

3)   Send the package back to Lovepup. If we detect a manufacturer’s defect, we will repair your collar or lead.

4)   Await a repaired collar or lead (usually takes 1-2 weeks).

If you have any questions about your warranty or would like to check on the status of your damaged collar or lead, please email warranty@lovepupdesigns.com.